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Studies in Information Technology Applications: A GENDER EMPOWERMENT PROJECT

SINCE 1999, SITA has been providing computer skills training to some of the neediest of India's poor—women.

So far, the infoDev-sponsored project has trained 448 needy women from in and around the city of Delhi using an adaptation of MS Office 2000. More than the specific technology used, though, the principal factor in its success has been SITA's customized, contextual approach:

A Multi-lingual (English-Hindi-Urdu) Resource Package has been designed for customized training.

Learning-by-doing promotes practical skills and an 'I can do it' feeling; the progress of each trainee is monitored continuously.

The trainee:trainer ratio is maintained at 2:1 to enable personalized attention and to create an 'I am cared for' atmosphere.

A Success Story.Unfortunate family circumstances forced Kiran Arora to learn computer skills so that she could support her family and the education of her child. Kiran distinguished herself in SITA as a trainee and later as a trainer, and represented the project in the Stockholm Challenge 2000 competition. Kiran—now a self-reliant desktop publishing professional—is a role model for younger trainees. She is also likely to become manager of the women's co-operative which will take over SITA's activities in 2002.


Among the large number of students trained by Kiran, special mention has to be made of the following:
Archana, who took part in the development of SITA's Resource Package;
Yasmeen, an orphan from an orthodox Muslim family, who has specialized in Urdu word processing;
sixteen year-old Gulshan, the eldest of five children whose father was incapacitated in an accident, who is now self-financing her ambition of higher education; and
Yogesh, the twelve year-old son of illiterate parents who work as office assistants for SITA, who has become proficient in computers by just being around—and who now wants to become a full-time IT professional.
Archana, Yasmeen, Gulshan, and Yogesh will make up the co-operative's core group.

New Directions. Hundreds of SITA trainees have successfully learned computer skills—employment in the information economy, however, has not automatically followed. The inability of SITA trainees to find jobs has caused the project's management to expand its scope from learning to learning-cum-earning. Field trials have shown that income generation—a crucial requirement for survival of SITA-type projects—is possible by contracting work from the marketplace.

Collaboration with the New Delhi Office of the UN Asia and Pacific Centre for Technology Transfer (UN APCTT) has opened the exciting possibility of placing SITA trainees as interns. A two-month field trial has met the requirements of APCTT who are now enthusiastic about the wider implications of this idea. The fact that the trainees have met the professional yardstick of a prestigious international organization like APCTT is a source of pride for all concerned, and an important milestone on the path to sustainability.

SITA welcomes inquiries from individuals and organizations wishing to collaborate in this area (sitah@bol.net.in). It must be emphasized that SITA workers are not seeking charity but opportunities to demonstrate their skills so that they can earn an income through confidence and dignity.

A wish list. SITA's successful beginning can become sustainable by transforming the project into a co-operative for women, by women, and of women. Click here to see plans for MitraMandal (Sanskrit for 'friends group'). SITA's Core Group is looking forward to receiving global cooperation in this venture.

References. Awards and acknowledgements include:
Global Junior Challenge Award, Work Category, December 2000

Finalist, Stockholm Challenge 2000

Finalist, IICD ICT Stories Competition, October 2000
SITA is being showcased in India and abroad, at such events as the Bangalore Workshop attended by World Bank President James Wolfensohn and the Commonwealth Education Ministers Conference Halifax workshop in November 2000.

Stay tuned. Under the auspices of the Swedish International Development Agency, a two-member research team is undertaking an independent evaluation of SITA. The team will visit SITA during October - November 2001 and present its findings at an international seminar in New Delhi in early December. The objective of the seminar will be to examine the sustainability of socially-oriented ICT projects using SITA as a test case.


Join the discussion. Developing human capacity as SITA does is crucial to enable more people to take advantage of the resources of the Internet. But as the project itself has concluded, skills without jobs don't really help. So they have turned to learning plus earning through internships at a local UN agency and then into a job cooperative that can market the skills over the net. What other models are there for making training pay off? What experience has your project had that might offer solutions to the job creation problem? Do any of the e-learning models come coupled with immediate employment opportunities? Click here to share your thoughts with the Digital Dividend Clearinghouse community

Journalists and others interested in more information about SITA may click here to contact WRI or e-mail Krishna V. Sane at sitah@bol.net.in. For more digitally-enabled development projects, explore the Digital Dividend Clearinghouse.


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